Terms & Conditions

Seller: the operator identified in the footer (legal name, registered address and company ID shown there). Buyer: a consumer or business customer who places an order through this online store.

The product detail and cart pages list the name, description and total price including VAT and any delivery fees. An order is placed by selecting items, completing the checkout and confirming the order. The purchase contract is concluded when we send you an order confirmation by e-mail.

All prices are shown in the local currency including VAT. We accept payment via the methods listed on the Delivery & payment page (in particular online card payments through Comgate Payments, a.s., the payment gateway operator). The price becomes due upon order confirmation.

The delivery date and pickup window are shown at checkout and confirmed in the order confirmation. Risk of damage passes to the Buyer upon takeover of the goods. Because our products are freshly baked, the delivery schedule reflects our production capacity.

In accordance with § 1837 of the Czech Civil Code, the 14-day right of withdrawal does not apply to perishable goods (freshly baked products) or to goods produced to the consumer's individual order. For non-perishable items, you may withdraw within 14 days of receipt without giving a reason - notify us by e-mail and return the goods at your cost.

The procedure for asserting rights from defective performance is described on the Complaints & returns page.

Consumers may submit a proposal for out-of-court resolution of a consumer dispute to the Czech Trade Inspection Authority (Česká obchodní inspekce, www.coi.cz), or use the online dispute resolution platform at ec.europa.eu/consumers/odr.

These terms are governed by the laws of the Czech Republic. By placing an order the Buyer confirms having read and accepted these terms. The Seller may amend these terms; the version in force at the time the order is placed applies to that contract.